File a Claim

Fast, transparent, and hassle-free claims process. We're here when you need us most.

24/7 Emergency Claims Hotline

For urgent claims (accidents, hospitalization, loss of assets), call us immediately.

+254 748 241 309 | WhatsApp
How it works

Claim in 4 simple steps

We've simplified the process so you can get back to what matters

Report Incident
1

Report Incident

Notify us within 24-48 hours via phone, WhatsApp, or online form.

Submit Documents
2

Submit Documents

Upload required documents: police report, medical records, or proof of loss.

Assessment
3

Assessment

Our claims team reviews and validates within 3-5 business days.

Settlement
4

Settlement

Approved claims are paid within 7 days via M-PESA or bank transfer.

File a new claim

Complete the form below and our team will start processing immediately.

Police report, medical reports, photos, or proof of loss

Track your claim

Enter your claim reference number to check status

Required documents

  • Claim form (provided online)
  • Copy of police report (for theft/accident)
  • Medical reports & discharge summary (health)
  • Death certificate (life claims)
  • Proof of ownership / valuation (assets/minerals)
  • Bank details for payout

Need help? Call our claims support: +254 748 241 309

Claims FAQ

Got questions about claims?

Everything you need to know about our claims process

Simple claims (e.g., outpatient) are processed within 3-5 business days. Complex claims (e.g., life, major asset loss) take 7-14 business days after receiving all documents.

Our mineral cover protects against theft, damage during transit, fire, and burglary. We also cover assayed gold bars, raw minerals, and mining equipment. Full policy terms apply.

Yes! Use the "Track your claim" tool on this page. Enter your claim reference number (sent via SMS/email after filing) to see real-time status.

If a claim is rejected, we provide a written explanation. You may appeal within 30 days by submitting additional evidence or requesting a review by our claims committee.